Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian cookies and tracking notice, (opens new window)
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Berkshire Scouts IT Help Desk
  1. Berkshire Scouts IT Help Desk
  2. Berkshire Scouts IT Helpdesk

Berkshire Scouts IT Helpdesk

Welcome! You can raise a IT Helpdesk request from the options provided.

  • Report an issue

    Please get in touch so we can help you

Powered by Jira Service Management
{"xsrfToken":"eaba63090432f4f9e1de87e185c7454426cd0735_lout","branding":{"id":"3","key":"it","name":"Berkshire Scouts IT Helpdesk","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/2","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#6211ba","headerLinkHoverBGColor":"#6211ba","headerBadgeColor":"#6211ba"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/054bf66c-70db-4c42-a265-a896b990b702/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwODYyNWEyOC1jZDIwLTQxMDYtOTViYS03MDlkZDlmOGJmOTIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjA1NGJmNjZjLTcwZGItNGM0Mi1hMjY1LWE4OTZiOTkwYjcwMiI6WyJyZWFkIl19LCJleHAiOjE3NzYyMTIxMzMsIm5iZiI6MTc3NjIxMTUzM30.Rb68KmKyaO-Nx1jud1zsBfmvwIbDW68DZ2s0wkCAGwI&client=08625a28-cd20-4106-95ba-709dd9f8bf92&mode=fit","logoId":"054bf66c-70db-4c42-a265-a896b990b702","isLogoAvailable":true,"helpCenterTitle":"Welcome to Berkshire Scouts IT Help Desk","sharedPortalName":"Berkshire Scouts IT Help Desk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to Berkshire Scouts IT Help Desk","sharedPortalName":"Berkshire Scouts IT Help Desk","localeDisplayName":"English (United States)"},"en-GB":{"helpCenterTitle":"Welcome to Berkshire Scouts IT Help Desk","sharedPortalName":"Berkshire Scouts IT Help Desk","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-US","portalThemeColor":"#7414dc","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"it","projectId":10002,"serviceDeskId":3,"name":"Berkshire Scouts IT Helpdesk","description":"<p>Welcome! You can raise a IT Helpdesk request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"37","name":"Report an issue","descriptionHtml":"","callToAction":"Report an issue","introHtml":"<p>Please get in touch so we can help you</p>","icon":10466,"iconUrl":"https://berkshirescouts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[8],"key":""},{"id":"26","name":"Create new Office 365 account","descriptionHtml":"","callToAction":"Create new Office 365 account","introHtml":"<p>If your role requires a dedicated @berkshirescouts.org.uk account for email and teams, please complete this request</p>","icon":10494,"iconUrl":"https://berkshirescouts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10494","groups":[],"key":""},{"id":"29","name":"Email address query (e.g. create new email, shared mailbox, alias, etc.)","descriptionHtml":"","callToAction":"Email address query (e.g. create new email, shared mailbox, alias, etc.)","introHtml":"<p>Email address query (e.g. create new email, shared mailbox, alias, etc.)</p>","icon":10492,"iconUrl":"https://berkshirescouts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"21","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://berkshirescouts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"35","name":"Problem logging in","descriptionHtml":"","callToAction":"Problem logging in","introHtml":"<p>Having issues logging into <a href=\"https://apps.berkshirescouts.org.uk?\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://apps.berkshirescouts.org.uk?</a></p>","icon":10467,"iconUrl":"https://berkshirescouts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","groups":[],"key":""},{"id":"31","name":"Website hosting query (e.g. create a new website, move to the county IT system, change a setting, etc.)","descriptionHtml":"","callToAction":"Website hosting query (e.g. create a new website, move to the county IT system, change a setting, etc.)","introHtml":"<p>Website hosting query (e.g. create a new website, move to the county IT system, change a setting, etc.)</p>","icon":10470,"iconUrl":"https://berkshirescouts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[],"key":""}],"reqGroups":[{"id":8,"name":"General"}],"orderMapping":{"8":[37],"5":[29,26],"7":[35],"6":[31]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"IT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwODYyNWEyOC1jZDIwLTQxMDYtOTViYS03MDlkZDlmOGJmOTIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tMTQ2MDEyMzEwOCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6dXBsb2FkOioiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzc2MjEyNzMzLCJuYmYiOjE3NzYyMTE1MzMsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.lntIjrRFHqIzsQTuFIncxFU9Qj3KZn_Yb0ooVIbx8u8","targetCollection":"upload-user-collection-1460123108","endpointUrl":"https://api.media.atlassian.com","clientId":"08625a28-cd20-4106-95ba-709dd9f8bf92","tokenDurationInMins":20}},"sharedPortal":{"name":"Berkshire Scouts IT Help Desk","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":false,"kbLinkDomainURLs":[]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=berkshirescouts","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"eaba63090432f4f9e1de87e185c7454426cd0735_lout","baseUrl":"https://berkshirescouts.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://berkshirescouts.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"08625a28-cd20-4106-95ba-709dd9f8bf92","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"b9c680c776834674abf27e4d0e014c20","siteDefaultLanguageTag":"en-GB","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://berkshirescouts.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}