Berkshire Scouts IT Help Desk
  1. Berkshire Scouts IT Help Desk
  2. IT Helpdesk

Report an issue

Required fields are marked with an asterisk*

Please give us information about what help you need or what's going wrong. Please include links or screen shots if relevant.

Drag and drop files, paste screenshots, or browse
Powered by Jira Service Management
{"xsrfToken":"6dd08813505962cfc8d0d0ae23e2467fa7ba8a92_lout","branding":{"id":"3","key":"it","name":"IT Helpdesk","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/2","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#6211ba","headerLinkHoverBGColor":"#6211ba","headerBadgeColor":"#6211ba"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/054bf66c-70db-4c42-a265-a896b990b702/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwODYyNWEyOC1jZDIwLTQxMDYtOTViYS03MDlkZDlmOGJmOTIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjA1NGJmNjZjLTcwZGItNGM0Mi1hMjY1LWE4OTZiOTkwYjcwMiI6WyJyZWFkIl19LCJleHAiOjE3NTE1Njc3NTMsIm5iZiI6MTc1MTU2NzE1M30.iwUUv5vFJ_RRBp6xRxk9y-hKl_K-1X8sFK0ksIGIW0M&client=08625a28-cd20-4106-95ba-709dd9f8bf92&mode=fit","logoId":"054bf66c-70db-4c42-a265-a896b990b702","isLogoAvailable":true,"helpCenterTitle":"Welcome to Berkshire Scouts IT Help Desk","sharedPortalName":"Berkshire Scouts IT Help Desk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to Berkshire Scouts IT Help Desk","sharedPortalName":"Berkshire Scouts IT Help Desk","localeDisplayName":"English (United States)"},"en-GB":{"helpCenterTitle":"Welcome to Berkshire Scouts IT Help Desk","sharedPortalName":"Berkshire Scouts IT Help Desk","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-GB","portalThemeColor":"#7414dc","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"it","projectId":10002,"serviceDeskId":3,"name":"IT Helpdesk","description":"<p>Welcome! You can raise a IT Helpdesk request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"37","name":"Report an issue","descriptionHtml":"","callToAction":"Report an issue","introHtml":"<p>Please get in touch so we can help you</p>","icon":10466,"iconUrl":"https://berkshirescouts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[8],"key":""},{"id":"26","name":"Create new Office 365 account","descriptionHtml":"","callToAction":"Create new Office 365 account","introHtml":"<p>If your role requires a dedicated @berkshirescouts.org.uk account for email and teams, please complete this request</p>","icon":10494,"iconUrl":"https://berkshirescouts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10494","groups":[],"key":""},{"id":"29","name":"Email address query (e.g. create new email, shared mailbox, alias, etc.)","descriptionHtml":"","callToAction":"Email address query (e.g. create new email, shared mailbox, alias, etc.)","introHtml":"<p>Email address query (e.g. create new email, shared mailbox, alias, etc.)</p>","icon":10492,"iconUrl":"https://berkshirescouts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"21","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://berkshirescouts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"35","name":"Problem logging in","descriptionHtml":"","callToAction":"Problem logging in","introHtml":"<p>Having issues logging into <a href=\"https://apps.berkshirescouts.org.uk?\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://apps.berkshirescouts.org.uk?</a></p>","icon":10467,"iconUrl":"https://berkshirescouts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","groups":[],"key":""},{"id":"31","name":"Website hosting query (e.g. create a new website, move to the county IT system, change a setting, etc.)","descriptionHtml":"","callToAction":"Website hosting query (e.g. create a new website, move to the county IT system, change a setting, etc.)","introHtml":"<p>Website hosting query (e.g. create a new website, move to the county IT system, change a setting, etc.)</p>","icon":10470,"iconUrl":"https://berkshirescouts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[],"key":""}],"reqGroups":[{"id":8,"name":"General"}],"orderMapping":{"8":[37],"5":[29,26],"7":[35],"6":[31]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"IT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwODYyNWEyOC1jZDIwLTQxMDYtOTViYS03MDlkZDlmOGJmOTIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTE1NjgzNTMsIm5iZiI6MTc1MTU2NzE1M30.NTDb5PYlXNsIs72A48UV52C0iBgi2C8zD-r-lGAT19Y","targetCollection":"upload-project-10002","endpointUrl":"https://api.media.atlassian.com","clientId":"08625a28-cd20-4106-95ba-709dd9f8bf92","tokenDurationInMins":20}},"reqCreate":{"id":37,"projectId":10002,"issueType":{"id":"10003","name":"Support"},"form":{"name":"Report an issue","descriptionHtml":"","callToAction":"Report an issue","intro":"<p>Please get in touch so we can help you</p>","instructions":"","icon":10466,"iconUrl":"https://berkshirescouts.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10038","fieldConfigId":"10138","label":"What is your contact number?","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10037","fieldConfigId":"10137","label":"What is your contact email?","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Further details","description":"Please give us information about what help you need or what's going wrong. Please include links or screen shots if relevant.","descriptionHtml":"<p>Please give us information about what help you need or what's going wrong. Please include links or screen shots if relevant.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachments","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/37","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/37","calendarParams":{"firstDay":1,"date":"2025-07-03T19:25:53+0100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwODYyNWEyOC1jZDIwLTQxMDYtOTViYS03MDlkZDlmOGJmOTIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTE1NjgzNTMsIm5iZiI6MTc1MTU2NzE1M30.NTDb5PYlXNsIs72A48UV52C0iBgi2C8zD-r-lGAT19Y","targetCollection":"upload-project-10002","endpointUrl":"https://api.media.atlassian.com","clientId":"08625a28-cd20-4106-95ba-709dd9f8bf92","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=berkshirescouts","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"6dd08813505962cfc8d0d0ae23e2467fa7ba8a92_lout","baseUrl":"https://berkshirescouts.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://berkshirescouts.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"08625a28-cd20-4106-95ba-709dd9f8bf92","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"1c46e4738c354793893f594703189d6b","siteDefaultLanguageTag":"en-GB","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}